Botswana: 10-Point Agenda Must Be Visible – Makgalemele

| June 26, 2016

Assistant Minister for Presidential Affairs and Public Administration, Mr Dikgang Makgalemele, has emphasised the need for visibility of the 10-Point Agenda in public places.

Briefing Ntlo Ya Dikgosi on the role of the Government Implementation Coordination Office (GICO) on June 22, he said it was regrettable that most Batswana were reluctant to hold public officers accountable for any poor service rendered to them because they were uninformed of the service standards.

The 10-Point-Agenda was introduced as a government service pledge with clearly laid out service standards that were developed to improve the quality of service and productivity level within the public service.

Thus, Mr Makgalemele said the 10-Point-Agenda should be made visible in public places in order for people to know as to how long they were entitled to be assisted as well as knowing their right to quality service.

"The public has the right to know that whenever systems such as Government Accounting and Budgeting System (GABS) was dysfunctional, within 30 minutes of waiting, the public officers should switch to manual system, rather than to send back members of the public on the premise that the system was down," he said.

He urged public servants to acquaint themselves with it and go an extra mile in ensuring excellent service delivery, noting that if adhered to, the 10-Point-Agenda would make an impact in efficient service delivery and reduce complaints from public side.

With regards to community based monitoring (CBM) tool, the assistant minister said it was introduced to ensure that services were rendered to Batswana within its framework. CBM approach was a social accountability tool, which empowered members of the community to demand government services from extension service departments.

For her part, GICO deputy director, Ms Bonolo Khumotaka, said CBM empowered communities to rate government services using village score cards.

She said the process used the community as its unit of analysis for monitoring at the local level and it also enabled the community to monitor and evaluate provision of services and implementation of projects and programmes.

Ms Khumotaka said through CBM, the community got to know about their entitlements as well as empowering the community to hold service providers accountable.

She said the process also engaged the public effectively on priority issues as well as direct feedback between service providers and users.

CBM structure comprises dikgosi, village structures under the leadership of Village Development Committees such as Parents and Teacher Associations, Village Health Committee, Social Welfare Committee, District Extension Team and Farmers Committee.

For their part, members of Ntlo Ya Dikgosi stressed the importance of training all the village structures on CBM for easy flow of information and to close the gaps and minimise queries from village structures, especially Dikgosi.

Kgosi Mosadi of Balete and Kgosi Galeakanye Modise of Tswapong region concurred that CBM was a welcome initiative, but emphasised the importance of recognising that Dikgosi were the heads of communities and their role should be emphasised within the CBM structure.

Specially Elected Kgosi Maruje III of Masunga complained that public officers were not living the 10-Point-Agenda as service delivery was appalling, especially in public places such as the airports.

Source: Botswana Daily News

Category: Technology

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