Botswana: Quality Service Delivery Imperative

| July 27, 2016

Ngamiland District commissioner, Ms Chabongwa Matseka, has urged trade unions to collectively represent aspirations and interests of workers. She said unity promoted peace, harmony and economic prosperity.

Ms Matseka made the plea during a commemoration of Quality Public Service Day in Maun recently.

She commended Botswana Public Employees Union (BOPEU), Botswana Lands Boards Local Authorities and Health Workers Union (BLLAHWU) and National Amalgamated Central Public Service and Parastatals Workers Union (NALCCPPWU) for advocating for quality public service delivery.

The unions were affiliated to Public Service International (PSI), a global trade union federation that organised public sector unions across the world.

Ms Matseka said while quality service was expected from workers, there was also need to adequately address the workers' conditions of service.

She said service delivery played an imperative role in the economy hence public servants must always be cognizant of, as the world is becoming competitive and globalised something which requires them to leverage in their quality servicing.

She said public servants had a duty to service the public with courtesy, good conduct and high level of professionalism.

"I urged every worker to be inspiringly driven by excellence and professionalism at all times," she added.

Ms Matseka said workers should instill principles of productivity, transparency, accountability, responsiveness and abhor corruption.

She said some of the campaigns by PSI were against precarious jobs as indicated by their theme of this year's commemoration, saying that it is just an encouragement so that they can work hard.

Ms Matseka said it was important to pay attention to service as well as quality of communication between public service providers and the people they served, adding that the three unions advocated for quality public service delivery to recipients of the services.

For her part, the Maun Senior school head, Ms Selebatso Modisaemang encouraged workers to always introspect and see whether they had met their targets or not. She said introspection could give them an opportunity to correct their mistakes in future.

Source: Botswana Daily News.

Category: Technology

Comments are closed.